At Bhavani Khakhra, we are committed to delivering fresh, high-quality khakhras right to your doorstep. Customer satisfaction is at the heart of our business. However, since our products are food items, certain return and refund conditions apply.

1. Returns

Due to the perishable nature of our products, we do not accept returns once an order is delivered. Please ensure someone is available to receive the delivery at the provided address.

2. Cancellations

  • Before Dispatch:
    You may cancel your order within 2 hours of placing it, provided it has not already been processed or shipped.
    To cancel, please contact us immediately at:
    📧 bhavanikhakhra0611@gmail.com

  • After Dispatch:
    Once an order is packed or shipped, it cannot be cancelled.

3. Refunds & Replacements

We offer refunds or replacements only in the following situations:

✅ Damaged or Wrong Product Received

If you receive:

  • A damaged product

  • A wrong item

  • A product with quality issues

Please contact us within 48 hours of delivery at bhavanikhakhra0611@gmail.com with:

  • Order ID

  • Clear images of the outer packaging and the product

  • Description of the issue

Once verified, we will offer you:

  • A replacement (subject to availability), or

  • A full refund, processed within 5–7 working days to your original payment method

4. Non-Refundable Situations

We cannot offer refunds or exchanges in the following cases:

  • Incorrect address or phone number provided

  • Unavailability of recipient at the delivery address

  • Delay due to courier partners

  • Minor taste or packaging differences (as products are batch-made)

  • Products returned without prior communication

5. Delivery Issues

If your order is marked as delivered but not received:

  • Contact us within 24 hours

  • We will raise a query with the courier service

  • Refund or replacement will be issued based on courier investigation

6. Contact Us

For cancellations, refund requests, or support:

📧 Email: bhavanikhakhra0611@gmail.com
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM

Note:

Bhavani Khakhra reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for changes.