1. Order Processing & Dispatch

  • Orders are dispatched within 24 hours on business days (Monday to Saturday, excluding public holidays).

  • If you place your order before 5 PM IST, it typically ships the same day; orders placed after may be processed the next business day.

2. Delivery Timelines

  • Pan‑India Delivery generally takes 3–7 business days from the date of dispatch.

  • Delivery is made between 10 a.m. and 9 p.m., Monday through Saturday. Sundays and public holidays are non‑delivery days.

  • Delivery timelines may vary for remote locations or unforeseen delays beyond our control (e.g. weather, strikes).

3. Order Tracking

  • Once your order ships, you’ll receive an email (or SMS) with a tracking number and courier partner details.

  • You can track your package online from 24 hours after dispatch.

4. Packaging Standards

  • Khakhras are packed in sturdy cartons with protective inner layers to ensure they reach you in perfect condition.

  • We use food-safe, eco-friendly packaging to preserve product freshness and integrity.

5. Address Changes & Special Instructions

  • You may request an address change only if the order hasn’t been shipped, and only within the same state.

  • For updates, please email or contact us before dispatch.

6. Cancellation Policy

  • Cancellations are accepted within 24 hours of placing the order, as long as it has not been shipped.

  • To cancel your order, please email us at bhavanikhakhra0611@gmail.com or use the website’s cancellation form.

  • We are closed on Sundays and major public holidays—cancellations on these days will be processed on the next business day.

7. Delivery Issues & Support

  • If the courier cannot reach you or deliver at the scheduled time, they will attempt contact to reschedule.

  • Delivery concerns or missed deliveries must be reported within 48 hours of the expected delivery date.

8. Disclaimer

  • Bhavani Khakhra is not responsible for delays or losses due to courier partner issues, incorrect shipping addresses, or force majeure events.

  • Order transit times are estimates and may vary based on external conditions.